Holiday Homes Conditions
Conditions (Booking & Payment)
Once a booking is confirmed the hire payment in full plus £80 refundable security cleaning deposit will be due within 30 days. If no payment is made the booking is cancelled and the week will be offered to another member. The hire fee is non-refundable should I subsequently cancel the holiday. HPLS cannot guarantee a holiday home in the event of any problem with the home e.g. flood damage or fire prior to your booking. HPLS is not bound to find alternative accommodation, only to refund the hire fee, should the site not have have a vacant home to transfer your booking to. (Note - Thankfully this very rarely happens). Booking allocations are made by ballot if duplicate requests are made for one particular week and on a first come first served basis on other free weeks. There is no right to appeal for any requested week not being granted. A confirmed booking is a contract agreement between the member and HPLS and not Shorefield. The site will assist members where they can, however the homes are owned by HPLS and not the park.
Conditions (Conduct on site) PLEASE NOTE - Swanage Coastal Park is a quiet mainly owner occupied holiday park. Our homes are adjoined by other owners. It is not a commercial park like HAVEN or similar. Our members conduct should not be subject to any complaint from other residents.
Only the HPLS member, partner, spouse and immediate family are permitted to reside overnight in the home unless by prior agreement with HPLS. Children must be supervised at all times and not permitted to behave in such a way as to cause any disturbance to neighbouring residents. Pets are only permitted in Moonstone. No smoking or vaping is permitted inside either home. No amplified music should be able to be heard by neighbouring residents. No BBQ's are permitted on site. Only one vehicle is permitted to be parked next to the home. Any daytime visitors vehicles must be left next to the park office. Outside activities should be finished by 10pm.
Conditions (Cleaning / condition left by members on departure)
Our homes are self-cleaned by those staying in them. No cleaners will be coming in after you. HPLS member must leave the home in a clean and tidy condition ready for the next guest to arrive. The outside decking area, tables and chairs should be washed down before leaving. There are hoses and outside taps at each home. The security / cleaning deposit is at risk if complaints are made by the incoming guest after you. Please ensure the cleaning check sheet is completed. Any additional cleaning materials required can be purchased by the guest and claimed back to HPLS by sending receipt. The home contents check list should be checked and any items missing or damaged reported to HPLS by email. The vacuum cleaner should be emptied after use.
Moonstone Only - Conditions (Pets)
Pets must be kept under control at all times on a lead while outside of the home. Any fouling must be picked up and disposed of appropriately.Pets should not ever be left on their own in the home.Pets must be kept off of the furniture and out of bedrooms.
Members need to supply their own;
Bedding sheets and pillow cases. Quilts, pillows and mattress protectors are supplied. Towels, kitchen / WC rolls, bin liners and toiletries.